PRIVACY POLICY
Because applicable privacy and health-information requirements can vary by state and by the nature of the services provided, this policy should be reviewed before launch once Caldris Medical’s state of operation, technology providers and regulatory status are confirmed.
1. Information We May Collect
• name and contact information;
• date of birth and demographic information where relevant;
• appointment and enquiry information;
• health information voluntarily provided to us or collected in connection with care;
• medical history, medication information, symptoms, diagnoses, test information and treatment information where applicable;
• billing and payment information;
• information submitted through website forms, email or telephone communications; and
• technical information such as IP address, browser type, device information and website usage data.
2. How We Collect Information
• directly from you;
• through appointment or contact forms;
• during consultations or other healthcare interactions;
• through telephone, email or other communications;
• from healthcare professionals or service providers involved in your care where permitted;
• through website cookies and analytics tools; and
• from other sources where permitted or required by law.
3. How We Use Information
• respond to enquiries;
• manage appointments;
• provide or coordinate healthcare services;
• maintain appropriate patient or business records;
• communicate with patients;
• process billing or payments;
• support referrals, testing or follow-up where relevant;
• operate and improve our website and services;
• maintain security and prevent misuse; and
• meet applicable legal, regulatory and professional obligations.
4. Consent and Authorization
Where consent or authorization is required, Caldris Medical will seek it in a manner appropriate to the circumstances and the sensitivity of the information.
Certain information may be used or disclosed without consent where permitted or required by applicable law.
5. Sharing Information
Caldris Medical does not sell personal health information.
Information may be shared with healthcare professionals, laboratories, diagnostic providers, pharmacies, insurers, billing providers, technology providers or other parties when reasonably necessary and legally permitted.
Information may also be disclosed where required by law, court order, regulatory requirement or to protect rights, safety or security.
6. Medical and Health Information
If Caldris Medical is subject to HIPAA or other federal or state health-information requirements, additional rights, notices and safeguards may apply.
HIPAA applicability should be confirmed before launch. This Privacy Policy should not be treated as a substitute for a required HIPAA Notice of Privacy Practices if one is legally required.
7. Website Forms and Online Communication
General website forms should not be used for emergencies or highly sensitive medical information unless the form is provided through an approved secure system.
Submitting an enquiry or appointment request through the website does not by itself establish a physician-patient relationship.
8. Cookies and Analytics
Our website may use cookies and similar technologies to support functionality, measure website performance and understand visitor activity.
9. Service Providers
We may use third-party providers for hosting, email, appointment scheduling, electronic records, communications, billing, payments, analytics and other operational services.
10. Data Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse or alteration.
No electronic system can be guaranteed to be completely secure.
11. Retention
Information is retained for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, professional and business requirements.
12. Your Privacy Rights
Depending on your state and the type of information involved, you may have rights to request access, correction, deletion or other treatment of certain personal information.
Requests should be directed to the privacy contact listed below.
13. Children's Information
Where Caldris Medical provides services involving minors, personal information will be handled in accordance with applicable consent, healthcare and privacy requirements.
14. Third-Party Links
Our website may contain links to third-party websites. Caldris Medical is not responsible for the privacy practices or security of websites operated by third parties.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technologies, practices or legal requirements. The latest version will be posted on the website with the date of the most recent update.
16. Privacy Questions
Caldris Medical
Phone: [TO ADD]
Email: info@caldrismedical.online